Nestled on the picturesque Xiamen Island in Fujian, China, Xiamen Lan'en International Import and Export Co., Ltd. is a beacon of innovation and excellence. Our company is at the forefront of research and development in the realm of green color steel metal structural products. With a steadfast commitment to advocating and advancing energy-efficient light steel structural buildings, we embrace our mission with passion and dedication.
Devoted to the growth, promotion, and exploration of energy-saving light steel structural building products, we stand by our business ethos: 'develop the market with quality and win customers with integrity.' We leverage advanced domestic production technologies and cutting-edge equipment, supported by a skilled construction team brimming with professional designers, experienced engineers, and a rich legacy of construction expertise. Our pursuit of excellence is reflected in our impeccable craftsmanship, relentless technological innovation, robust quality assurance systems, and comprehensive after-sales service. At our core lies 'integrity' as our foundation, 'technological innovation' as our corporate spirit, and 'harmonious development and eternal integrity' as our purpose. Driven by the aspiration to grow bigger, stronger, more specialized, and refined, we push the boundaries of innovation.
Together with our esteemed customers, we strive to foster economic prosperity and truly achieve the seamless integration of industry and trade, upholding an unwavering commitment to prioritize customer needs above all else.
1. How do I purchase your products?
A: To start, share your design or concept with us, be it drawings, sketches, or specifications. We will diligently customize the product to meet your exact requirements. Our experienced team will expertly guide you through each step, from design confirmation
to the final stages of production, ensuring a seamless process.
2. What is the typical delivery time?
A: The delivery timeline varies based on the complexity and volume of your order. Generally, we fulfill orders within 7-20 days following the final design approval and deposit payment. Our commitment is to balance efficiency with unwavering quality.
3. What shipping methods do you offer?
A: Our primary shipping method is via ocean freight using standardized containers, providing a cost-effective solution for bulk transportation.
For urgent orders, expedited shipping options such as air freight or courier services are available upon request, ensuring swift delivery.
4. How do I install the product?
A: We equip you with comprehensive, detailed step-by-step installation manuals available in PDF or printed form, as well as video tutorials for visual guidance.
B: Additionally, we offer optional on-site technical support. Our expert engineers can assist with installation; however, all related costs such as visa, travel, accommodation, and labor fees must be covered by the buyer.
5. How do you ensure product quality?
A: Ensuring quality is our utmost priority. We conduct multi-stage inspections throughout the production process, from raw materials to assembly and finishing.
Every product undergoes rigorous pre-shipment testing to guarantee full compliance with standards. Additionally, we offer certifications and tailored quality guarantees to meet your market's requirements.
6. What payment terms do you accept?
A: Our payment terms include T/T (bank transfer) and L/C (Letter of Credit). Our structure is as follows: a 30% deposit to initiate production and the remaining 70% balance is due before shipment or installation. Terms are negotiable based on order size.
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