Nestled on the picturesque Xiamen Island in the heart of Fujian, China, Xiamen Lan'en International Import and Export Co., Ltd., is a beacon of innovation in green steel metal structural products. Our unwavering dedication to the research and development of these eco-friendly solutions positions us at the forefront of promoting and advancing light steel structural buildings, championing sustainability and energy efficiency at every turn.
Our commitment is deeply rooted in the development, promotion, research, and application of energy-efficient light steel structural products. Upholding our core business tenets-market expansion through exceptional quality and customer loyalty through steadfast integrity-we seamlessly integrate cutting-edge domestic production technologies and the finest equipment. Our seasoned construction team, comprised of highly skilled designers and engineers, ensures excellence in every project. While maintaining stellar product quality and a solid corporate reputation, we continually embrace modern business management practices. This results in a harmonious blend of exquisite craftsmanship, technological prowess, an unyielding quality assurance system, and an unparalleled after-sales experience for our cherished customers. Our foundation rests on 'integrity', our spirit embodies 'technological innovation', and our purpose is driven by 'harmonious development and perpetual integrity'. With ambitions to grow larger, refine our expertise, and specialize further, we relentlessly pursue innovation and excellence.
Our journey is one of surpassing expectations, co-creating economic growth, and fostering long-lasting partnerships with our clients. We are devoted to seamlessly blending industry with trade, with a steadfast commitment to putting our customers first.
1. How do I purchase your products?
A: Share your vision with us-be it designs, sketches, or specifications-and we will tailor-make the product to meet your exact needs. From the initial design phase to the final stages of production, our team will be with you every step of the way, ensuring a smooth and personalized experience.
final production.
2. What is the typical delivery time?
A: Delivery times vary based on the complexity and volume of your order. Typically, we achieve fulfillment within 7-20 days following design approval and deposit receipt. Our focus is on delivering prompt service without compromising on quality.
design approval and deposit payment. We prioritize efficiency while ensuring quality.
3. What shipping methods do you offer?
A: Our primary method of shipping is ocean freight using standardized containers, ensuring cost-efficiency for bulk transportation. For orders requiring urgency, expedited options such as air freight or courier services are available upon request.
Expedited options (e.g., air freight or courier) are available upon request for urgent orders.
4. How do I install the product?
A: We provide comprehensive support with detailed, step-by-step installation manuals available in both PDF and printed formats, complemented by video tutorials for enhanced visual guidance.
B: Furthermore, optional on-site technical support is available, with our engineers ready to assist in the installation process. Please note that all associated costs, including visa, travel, accommodation, and labor fees, are to be borne by the buyer.
5. How do you ensure product quality?
A: Quality stands at the pinnacle of our priorities. Our robust quality assurance process includes multi-stage inspections throughout production phases-covering raw materials, assembly, and finishing touches.
Rigorous pre-shipment testing ensures absolute compliance with industry standards. We provide certifications and quality guarantees tailored to meet your market's specific requirements.
6. What payment terms do you accept?
A: We facilitate transactions via T/T (bank transfer) and L/C (Letter of Credit). Our payment terms are structured as follows: a 30% deposit signals the start of production, and the remaining 70% balance is due prior to shipment or installation. Terms are negotiable based on order size.
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