Xiamen Lan'en International Import and Export Co., Ltd., gracefully nestled on the picturesque Xiamen Island in Fujian, China, dedicates itself to the advancement of green color steel metal structural products. We proudly uphold the mission of advocating and disseminating eco-friendly, energy-efficient light steel structural buildings, fostering a sustainable tomorrow.
With an unwavering commitment to developing, promoting, researching, and applying energy-efficient light steel structural building solutions, we adhere to the tenet of 'capturing markets through quality and earning loyalty with integrity.' We seamlessly integrate cutting-edge domestic production technology and state-of-the-art equipment, supported by a robust team of seasoned professionals including designers, engineers, and construction experts boasting vast experience. While safeguarding the excellence of our products and upholding our corporate honor, we adopt modern business management practices, continuously attracting elite talent. This blend of exceptional craftsmanship and innovative technology, buttressed by a stringent quality assurance system and exemplary after-sales service, propels us to deliver superior products. Our foundation is built on 'integrity,' our corporate ethos is 'technological innovation,' and our purpose is 'harmonious development and eternal integrity.' Driven by the aspiration to grow bigger, stronger, more specialized, and finely tuned, we continually innovate and excel.
We strive to surpass industry standards, fostering collaboration with our clients to achieve mutual economic success. Our commitment to seamlessly integrating industry and trade underscores our pledge to prioritize customer satisfaction and success.
1. How do I purchase your products?
A: To make a purchase, simply convey your design or concept, be it through drawings, sketches, or detailed specifications. Our dedicated team will meticulously customize the product to match your unique requirements, guiding you through every step, from design confirmation to
the final production phase.
2. What is the typical delivery time?
A: The delivery timeline is dictated by the complexity and scale of your order. Typically, orders are completed within a window of 7-20 days following the approval of the final design and receipt of the deposit.
We balance agility with a steadfast commitment to quality, ensuring efficient fulfillment.
3. What shipping methods do you offer?
A: For cost-effective bulk transportation, we predominantly employ ocean freight utilizing standardized containers.
For urgent needs, expedited alternatives such as air freight or courier services are available upon request.
4. How do I install the product?
A: To facilitate seamless installation, we provide: Comprehensive, step-by-step installation manuals available in both PDF and printed formats, complemented by video tutorials that offer visual assistance.
B: Additionally, we offer optional on-site technical support. Our engineers can be dispatched to assist with installation, though the buyer is responsible for associated expenses, including visas, travel, accommodation, and labor fees.
5. How do you ensure product quality?
A: Quality assurance is paramount. Our rigorous process includes: Multi-layered inspections throughout production stages, encompassing raw materials, assembly, and finishing.
Comprehensive pre-shipment testing guarantees full compliance with standards. We provide certifications and quality assurances that are tailored to align with your market's demands.
6. What payment terms do you accept?
A: We accommodate payment through T/T (bank transfer) and L/C (Letter of Credit). Our payment structure is as follows: A 30% deposit initiates production, with the remaining 70% balance due prior to shipment or installation. Terms may be adjusted based on the order size.
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