Xiamen Lan'en International Import and Export Company, proudly situated on the picturesque Xiamen Island in Fujian, China, is at the forefront of pioneering green metal structural solutions. Our unwavering dedication lies in advancing and promoting eco-friendly, energy-efficient light steel structural buildings. This commitment reflects our responsibility towards a sustainable future.
Our mission is the relentless advancement, promotion, research, and application of energy-saving light steel structural building solutions. Guided by our core principle of 'market leadership through quality and customer trust through integrity,' we integrate cutting-edge domestic production technologies and equipment. Our team comprises seasoned designers, engineers, and skilled construction professionals with extensive experience. By prioritizing product excellence and a strong corporate reputation, we continually enhance our modern business management practices. Through this, we attract top talents, demonstrate exquisite craftsmanship, drive technological innovation, uphold rigorous quality assurance standards, and offer impeccable after-sales service. Our foundations are built on 'integrity,' our corporate spirit on 'technological innovation,' and our purpose on 'harmonious development and eternal integrity.' With an unwavering belief in growth and refinement, we strive to become larger, stronger, and more specialized, consistently innovating and reaching new heights.
Together with our customers, we aim to innovate and exceed expectations, fostering economic prosperity hand in hand. We are genuinely committed to the seamless integration of industry and trade, with a primary focus on customer-first service principles.
1. How do I purchase your products?
A: To begin your journey with us, simply share your design or concept-be it drawings, sketches, or specifications-and we will tailor the product to meet your unique requirements. Our expert team will expertly guide you through each step, from design confirmation to
final production, ensuring a seamless and rewarding experience.
2. What is the typical delivery time?
A: The delivery timeline is influenced by order complexity and volume. In general, expect fulfillment within 7-20 days post
design approval and deposit payment. We are committed to balancing efficiency with uncompromising quality standards.
3. What shipping methods do you offer?
A: We predominantly utilize ocean freight in standardized containers, offering a cost-effective solution for bulk transportation.
For urgent needs, expedited shipping options like air freight or courier services are available upon request.
4. How do I install the product?
A: Our comprehensive installation support includes: Step-by-step installation manuals available in PDF or printed format, and video tutorials for clear visual guidance.
B: For additional assistance, optional on-site technical support can be arranged. Our skilled engineers can assist with installation, though all related costs, including visa, travel, accommodation, and labor fees, are the responsibility of the buyer.
5. How do you ensure product quality?
A: Quality assurance is paramount. We implement: Multi-stage inspections throughout production (covering raw materials, assembly, and finishing stages).
Comprehensive pre-shipment testing to guarantee 100% compliance with industry standards. We also provide certifications and quality assurances tailored to meet your market's specific requirements.
6. What payment terms do you accept?
A: Our payment terms include T/T (bank transfer) and L/C (Letter of Credit). The payment structure is as follows: a 30% deposit initiates production, with the remaining 70% balance due prior to shipment or installation. Terms are flexible based on order size.
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