Xiamen Lan'en International Import and Export Company is perfectly nestled on the picturesque Xiamen Island in Fujian, China. Our company is at the forefront of innovation, focusing on the pioneering research and dynamic development of eco-friendly green color steel metal structural products. Driven by a strong commitment to make green and energy-saving light steel structural buildings more accessible, we are dedicated to elevating sustainable living solutions for a better future.
Our dedication lies in the advancement, promotion, and application of energy-efficient light steel structural building products. Guided by our business principle of 'capturing the market with unmatched quality and earning customer loyalty through unwavering integrity,' we seamlessly integrate advanced domestic production techniques with state-of-the-art equipment. Our construction team is an assembly of seasoned professional designers, engineers, and skilled workers, bringing years of construction expertise. Valuing product excellence and upholding corporate reputation, we incorporate modern business management practices to continually attract talent, ensuring exquisite craftsmanship, technological innovation, robust quality assurance systems, and unparalleled after-sales service. 'Integrity' is the bedrock of our operations, 'technological innovation' fuels our corporate spirit, and 'harmonious development with eternal integrity' defines our corporate purpose. With a vision to become bigger, stronger, more specialized, and more refined, we strive to innovate and transcend boundaries.
Together with our valued customers, we aim to forge paths toward economic prosperity, truly embodying the seamless fusion of industry and trade. By doing so, we are wholeheartedly committed to prioritizing customer satisfaction and success.
1. How do I purchase your products?
A: Share your design or concept, whether they are detailed drawings, sketches, or specifications. We will customize the product to meet your exact requirements. From design confirmation to the
final stages of production, our expert team will guide you every step of the way.
2. What is the typical delivery time?
A: The delivery timeline is influenced by the complexity and size of your order. Typically, orders are completed within 7-20 days following the final
design approval and deposit payment. We ensure a balance of speed and quality in every order fulfillment process.
3. What shipping methods do you offer?
A: For cost-effective bulk transportation, we mainly use ocean freight with standardized containers. However,
for urgent needs, expedited options such as air freight or courier services are available upon request.
4. How do I install the product?
A: Installation support includes: Step-by-step detailed manuals in PDF/printed format, and comprehensive video tutorials for visual guidance.
B: If desired, we offer optional on-site technical support. Our engineers can assist with installation, though all related expenses (visa, travel, accommodation, and labor fees) will be the buyer's responsibility.
5. How do you ensure product quality?
A: Quality is paramount to us. We enforce a stringent quality control system with: Multi-stage inspections throughout production (covering raw materials, assembly, and finishing).
Comprehensive pre-shipment testing ensures complete compliance with standards, alongside certifications and quality guarantees tailored to meet your market needs.
6. What payment terms do you accept?
A: We facilitate payments via T/T (bank transfer) and L/C (Letter of Credit). Typically, payments are structured as a 30% deposit to begin production. The remaining 70% balance is due prior to shipment or installation, with terms negotiable based on order size.
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